Directory of Useful Organisations

Residency Helpline ( UKNSF / Age in Spain )

Age in Spain is providing local individual support on the ground for British Nationals who live in Catalonia, the Canaries, Aragón, Basque Country, Galicia, Navarre, La Rioja, the northern cantabrian coast and the Balearic Islands and cannot complete the relevant residency paperwork unaided. This support is available only to those who need additional help. This may include pensioners, disabled people, people living in remote areas or who have mobility difficulties.

​However, if you are a British National you can contact the Residency Helpline from any region in Spain and the team will either help you to find information to help you progress your residency application process or point you in the direction of an organisation that can help in your region.

The service is one of several projects being funded by the UK Government (the UK National Support Fund), to ensure that all British people living in Spain have the information and support they need to complete their residency applications and continue to live in Spain with their full rights as residents as Britain exits the European Union.

Important note: Residency refers to the requirement to register with the Spanish government as a resident British citizen (and all the associated paperwork, currently the small green card or A4 piece of paper (or the TIE residency card)). This is not the same as applying for a NIE number as a non-resident or signing on to the town hall’s ‘padrón’ (municipal census). These are different processes and it may help you to see this explanation first, on this link, if you have not already done so.

Coverage area and additional information

The Residency Helpline helps British people in Spain who may need extra help with:

– Accurate & accessible information to help people complete and submit their own residency applications.

–  Practical assistance with the residency process.

This support is available only to those who need additional help. This may include pensioners, disabled people, people living in remote areas or who have mobility difficulties.

The Helpline is a Spain-wide telephone information service, run by Age in Spain staff with trained volunteers, supported by online information and resources.  The service is provided in English, though they can also help in Spanish and Catalan.

Contact information
Phone (0034) 932209741
Web www.ageinspain.org/residency-helpline
Email [email protected]
Languages English spoken, Spanish spoken
Timetable Staffed between 11am - 1pm, Monday-Friday but you can leave a voicemail at any other time and will be called back. Or fill in the form on the website.
Type of organisation Charity / Support Group


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