Privacy Policy – last updated 19/02/2023

Support in Spain is a registered charity in Spain and operates the website.

Your privacy is important to us. You can use this site freely, in confidence and confidentially. No name or contact details are ever required to use it at any time. (If you choose to make an online donation to support our work we do ask for your name and email). 

Below we explain the type of information and/or personal data we may collect in certain circumstances and your rights. 

Data on website usage patterns to help us improve

We do monitor how this website is used by visitors in order to improve it. We use a common tool called Google Analytics, but all data sent is made anonymous and Google, who processes it, is not allowed by us to use it nor share it.

We look at things such as the ranking of which pages are most popular over time by all our users, how long people use the site for overall and which overall geographical areas they are from. It really helps make the website better in the future for others that may need help.

The usage data sent for processing may include information such as a computer’s/phone’s/tablet’s internet protocol address (e.g. IP address), browser type, browser version, the pages of our service that are visited, the time and date of a visit, the time spent on those pages, unique device identifiers and other diagnostic data. This data is totalled up and/or viewed anonymously so nobody can ever be identified individually.

You can see more on this analysis on our Cookies Policy here (including how to opt out). By agreeing to our Cookies Policy, you agree to us analysing this data.

From time to time we may share and discuss the total summary data with other third parties involved in the Support in Spain project in order to improve the service for everyone. 

When you contact us

The only usual way to contact Support in Spain is if you send us an email; your email address will therefore be stored by us. We keep details of your email for up to twelve months. If you send us an email you agree to us holding your email address on our files, although you can ask us to delete it or change it at any time, which we must do (see below).

If you ask us a question in the email, we will use the information you provide to help answer that question but we will not share identifiable personal data with anyone else without your permission.

When you make a donation

We are a registered non-profit charity. We allow users to make an optional donation to keep our website running. When you do so you will be asked for your name and email address. This is so we can send you a receipt and contact you if we have any questions. We do not have access nor store any credit card details.

To help us process information on donors and payments we use a trusted global payment gateway called Stripe, like thousands of online websites processing payments. You can find out more about Stripe privacy policies by clicking here. 

Cookies Policy

Cookies are small files placed on devices that help websites run better or provide useful analytical information. Most websites use cookies these days. Our Cookie Policy is explained here.

Data Controller and Site Owner

Support in Spain is a registered Spanish charity, registered as Asociación Social e Intercultural Support in Spain, charity number 623918 and identification CIF: G16777013

Data Processor

Support in Spain is assisted in its management by Andalive-2006 SL, a Spanish-registered limited company, and any email and its contents are received, processed and stored only by Andalive-2006 SL and the data controller. Details are not shared with anyone else unless you agree first. 

The online payment gateway Stripe is considered a data processor if you choose to make an online donation.  

Retention of Data

Support in Spain will retain personal data only for as long as is necessary for the purposes set out in this Privacy Policy.

Transfer of Data

Support in Spain will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organisation or a country unless we believe there are adequate controls in place including the security of your data and other personal information.

Your information, including personal data, may be transferred to – and maintained on – computers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your submission of such information represents your agreement to that transfer.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Support in Spain aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal data. Please contact us.

Links to Other Sites

Our website contains links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, cookie policy or practices of any third party sites or services.

We have a Facebook page. If you interact with Facebook (log on, comment, like etc.), you are accepting Facebook’s usual terms and conditions.

Only for people over 18

Support in Spain does not address anyone under the age of 18. People under 18 should seek the help of an adult.  

Changes to This Privacy Policy

We may update our Privacy Policy from time to time and notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when they are posted on this page.

Contact Us / Address of data controller

If you have any questions about this Privacy Policy or wish to access your rights to access to any personal data you have supplied us, please contact us:

By email: [email protected]

c/o  Calle Dolores Ibarruri 39, Malaga, 29004, Spain