Initial enquiries from residents on council services in English will generally be directed to the tourist office who can provide guidance on which other department can help, although a Spanish speaker may be needed to be with you beyond that point.
The local town hall / council office is the normal gateway to Spanish statutory social care. To apply for statutory social care a UK national must normally have been resident in Spain for 5 years in total and continuously for the last two years. This is why it is important that residents, and their families, think ahead and register residency (see Helpful Topics section of this web for this process). (If a UK national resident is not registered on the ‘padrón’ in extreme cases some short-term emergency help may be available, but is ad hoc, cannot be predicted and varies by municipality).